...fridge died (lousy LG, second compressor in 11 years) early Dec, still waiting for a white GE. Thankfully our 38 YO garage GE still runs, but got tired of back-and-forth to garage after 4 months plus concern that garage fridge might die any day, so bought an available (Slate, looks like anything from stainless and darker available) replacement, which sits in kitchen until white one gets here. I hear you John, at my age, every day there's something to be dealt with, house/cars/health/etc. Helps keep us going to still be able to resolve issues...
I did not read the thread in question, but I can glean the gist of it from the comments on this one & there are many complaint threads about parts/service providers on all auto forums. Having been in business for 40 years, all I can say is that I have found that other than honesty & respect for the customer, COMMUNICATION is the most important thing in dealing with them. I jokingly tell my customers " You will get tired of hearing from me by the time your car is delivered" I truly believe that a few extra calls/emails about unforeseen issues would eliminate many of the complaint threads. Perfect example..... I had a trip scheduled for this week that had 4 separate cars with buyers & sellers starting in Wisconsin. The seller up there had emergency quadruple bypass surgery 2 weeks ago & I only found this out when I called to set up the pickup date (as I am booked up to 8 weeks in advance all year round). I scrambled to called ALL my customers on this trip to let them know there would be a delay & of course appologized for it. I then contacted the folks on next weeks trip to let them all know they would be getting their vehicles quicker than expected. As a general rule, if you just stay in contact most people understand & are reasonable to deal with! I will add that I feel truly blessed that absolutely NOTHING in my families life or my business has changed in the last 2+ years! God Bless Bill https://www.jalopyjournal.com/forum...ar-transport-hauling-open-or-enclosed.614419/
I agree with Bill. If you're having issues getting something to or for a customer (especially one that has paid already), it's just common courtesy to communicate with them as much as possible. I deal with this every day at my job. It eliminates a lot of customer frustration on their part and mine.
Totally agree with Bill and Rich, plus I'll add honesty to the equation. I've learned over the years that admitting when you're wrong, or unable to deliver within a previously agreed time, makes for easier conversations. Doing so often greatly reduces the other party's anger and frustration. That said, having a valid reason and not a lame excuse goes a long way. I place emergency surgery in the valid reason category.
The vendor had replied.. it was ok at first, but it was getting ugly. Words like slander and liable were being thrown around, and I will protect the board by removing posts like that as soon as I see them. I don't want any of it, if someone gets sue happy.. plus I was getting ready to spend 3 days driving, and was not going to be around to watch it, and many of the mods were at the nats.. That was the basis of my removal of the thread. Why it was deleted instead of locked. Nothing else.. JW
