heres my 2 cents worth after reading all this s###. i have been in business for over 20years myself being self employed.im 41 now.most of you are rite there was a policy of 90 days, but so what. ta will sell the parts again,they are out nothing,major company not going to hurt them , its only 20 f##### dollars.but 20.00 to single individual is something. half a tank of gas.what it boils down to is good customer service and customer will definetly buy again from them.i repair and sell shoes, i sold a pair of discontinued pr of browning hunting boots for 149.00 plus tax to a guy last year. he called me and asked if i could return them. i said i dont know its been 8 months. i called company said they would take them back and i charged customer 8.00 to send them back and company charged me a restock fee.so customer lost about 20.00. he was happy to return them cause he never wore them and at the same time he bought a new pair of red wings from me for taking care of him.its all about customer service. and remember its all about money.thanks Ray ________ Los angeles dispentries
would someone tell this to poston?? they really were bad with the last orders i placed in late 2003/early 2004
Ray... what was the minus 10% for?? restocking fee or because the return was past the 90 days return policy? Did you tell the person on the phone that this item was from a year ago?
But the parts didn't fit.... Are we forgetting that the reason that the parts being returned in the first place is because - They Didn't Fit? That's a good reason (THE Reason) why he should have recieved a full refund. IMHO
He should of received a replacement if they were the wrong part and a year old. Ray didn't ask for a replacement I guess.
a company , that is ta's size and by nature , will decide upon and initiate running design changes to improve their products . that i want . by allowing a customer to return old parts and reselling them to the rest of us later , we , the new customer for that part , may be getting a less than optimal product . that i don't want . ta's policy is fair and stated , jegs/summit policy likewise . year one sells "old parts" anyway - no design updates - and their customer base is probably more than happy to get the older part . probably even cost 'em a few bucks more . if that wasn't the case year one would not have that liberal of a policy . BUT mike is maybe having growing pains and anytime you start expanding your employee base without careful training steps you will get those kind of phone conversations/info . so far for me the "ta experience" has been fine , not perfect , but my problems have been fixed fairly and in a reasonable amount of time . if mike had one employee and one product it could be perfect - but then we wouldn't be having this discussion - and ta would still be mike in his garage as a second job and we would be hurting for decent buick parts . get over it and go racin ! del
The bigger problem is TA will never change unless it starts to hurt their bottom line. And so far, bad CS is still profitable.
Here is what this all boils down to. TA has an unhappy customer. Finger pointing is worthless, because in the end guess what, TA still has an unhappy customer, and the customers keep the doors open. They have the only thing you can take to the bank, which is one reason the customer is always right. And now, LOTS of potential customers know about it, and some will now take their business elsewhere. TA will lose more business than making this right in the beginning would have cost them, but that was Mike and Sherrie's decision, and it is their business. I'm in the heavy equipment business, I sell Caterpillar, and customer service, I promise you, is PRIORITY #1. There is an old saying that fits like a glove in this situation. "Make a customer happy, and you will be LUCKY if he tells 3 people. Make a customer unhappy, and you will be lucky if he only tells 100!" Pretty easy to see who will loose every time when the customer is unhappy, what with 1000 views of this thread thus far :spank: .
Jim Rodgers...that is soo true. I own my own small cabinet shop.Ask me about Sherwin Williams....I will NEVER buy anything from them .They messed up stain for a job I did,totally wrong color,all they wanted to do was refund the cost of the stain,They forgot about the hours of finishing the 12 cabinets,stripping them,and refinishing them,with someone else`s product that was correct.I tell every one that do jobs for, that under no circumstances will I use SW products. The same thing can apply here....costomer service...is what people remember.You treat them right,they will tell their friends,piss them off,they will tell everybody
I hope my motor mounts fit because I bought them on sale through BPG with frame pads a year and a half ago!!! I will say I bought a cam from them and then decided to go with a bigger cam months later and they let me return it with out any hassles or charges!
Well after reading all the posts, I think only one thing matters in this kind of situation and that is an employee of TA told the customer what the transaction would be and that is what it should have been, even though the employee was wrong. The employee was representing the company and the company should not be punishing the customer for their employee's mistake. I deal with the public more than most here I bet, behind the deli of in a supermarket. I deal with the entire scope of the general public 4 days a week and making sure they, the customers, are happy is NUMBER ONE!! If I tell a customer turkey is 5.99/lb. and I punch it up and its actually 8.99/lb., I don't tell the customer sorry you have to pay 8.99, I say sorry I was wrong, I'll only charge you 5.99, though, since that is what I told you. I represent the store and if I make a mistake, the store makes a mistake and its handled internally, not externally, affecting the customer. Again, since the rep told him he was getting a refund minus 10%, then TA was telling him he was getting a refund minus 10% and they should have honored it and then had a talking to with the rep.
The problem is that most of us buy parts for our cars and for one reason or another, install them months later. I had bought a rear sway bar from GMpartsdirect.com in January. Part came a week later. Looked great. I threw it in the closet and just got around to installing it last week (the car was in storage in another state since Thanksgiving) Well guess what...the right side of the bar wasnt bent properly or was bent in transport. It doesnt fit. They wont even exchange it for me because its been over 14 days since I purchased it. I spent 79.00 for a useless bar. But..... I predict that the new one I order next week is going to be bent and they will have to return that one since its under 14 days :Brow:
You tricky devil, YOU STOLE MY IDEA! :Brow: Oh, and I see Jennifer has a 78 Oatsmobile. Did this ride come with an automatic and leather seat? :laugh:
Jason, Buddy, what are you doin??? Inquire before you order parts from anybody, I got that bar, Blasted and painted all the hardware cleaned up and ready to install!!! I could have given you a real deal :Smarty: Us Longggg Island guys gotta stick together and help each other out. Next time ask before you buy from "Big Brother" :grin:
All I can say is, Mike Tomesewski, has treated me like gold since the first day I met Him, I recall meeting him in the mid 80's at the GSCA Nats, and was amazed at his knowledge of buicks, and looked up to him in the following years. of all people, Mike and his Company have made possible more performance inovated products for the Buick engines than I know of. yes there are good reputable builders out there across the country, yet WHO is making these parts? T/A. without Mikes constant dedication towards the Buick Community, we as a whole would be years behind in performance. Mike is an innovator, there are Companies starting to produce Buick Products at this time becuase they see a market value for these parts as the Buick Marquee grows stronger, thats fine, competition is good for all. but I Will call Mike at T/A when I need Help. Bruce
as some have said so far if i need something for the car i will buy locally if they can get the part for the simple reason i just have to drive round the corner to return it if its wrong :Brow: more to the point, firstly - if year one etc will give a refund forever what is ta's problem o No: i know its their "return policy" but come on - its not exactly a specially ground cam is it secondly - whats the betting they have already resold the product keeping the the money they didnt give to ray. thirdly - i really have no beef with ta as i have received products from them with no problems and they were sent at very quickly. however as i stated i had no reason to use their customer service finally to clear this all up, where is mikes comments on this thread?
Let me see if I'v got this right... Ray opens up a part he bought a year ago, and it's the wrong part. He calls T/A, and says: "I know about the 90 day policy, but you guys sent me the wrong freakin parts!!!" A new employee at T/A says: "Oh, I'm sorry about that, here's a return #, we will honor full price minus 10%, just send them back to us" Ray sends them back, and hears nothing else about this untill he gets his credit-card statement that shows he was shorted $20... So he calls T/A, and Mike refuses to talk to him personally, but does say "You were lucky to get that back due to the 90 day policy"......... Hmmmmm..... uzzled: I own my own company as well, and FWIW, if one of my employees quoted a price, and I altered that verbal contract simply because "I'm the boss"... I'd be expecting a call from the Attorney General's office. I can fully understand T/A Mike's actions, with reguard to his 90 day policy, but I'v got a feeling that his employee's "verbal contract" with Ray would hold a lot of water in a court of law.... Not that I'm suggesting anything that drastic should be considered, especially over a measley $20. IMHO, Mike should honor his employees promise of full price minus 10%. At least that would turn this post into a positive one if nothing else.
AFTER READING ALL THESE POSTS ALL I HAVE TO SAY IS VIRGINIA DOES HAVE A HOT VOICE.. :jd: :laugh: I WONDER IF SHE LOOKS AS GOOD AS SHE SOUNDS ..MIKE :moonu:
